Service user level

At the Service user and practitioner level, the My Journey tool allows practitioner and service user to co-produce a care plan.

The People in My Life

The People in My Life part of the tool allows the service user to add the services and people that influence and support them.

My Plan to Stay Well

My plan to stay well enables crisis and care plans to be created. The service user decides which early warning signs are important and captures ideas for staying well.  There is full transparency between practitioner and service user. As a result, care plans are co-created, decisions are better informed, it's not necessary for service users to repeat their story, and better working relationships are forged.


A consistent plan that they’ll own, that they’ll manage, they’ll feel empowered
RichardCarer and former Service User


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Delivering insight to support strategic decisions on skill mix and resource, enabling ongoing review of the flow between services and indicators aligned with the CQC domainsSystem levelSupport for team leaders and front line staff to manage caseload demand and supervision and align care with changing service user needsTeam levelA set of recovery focussed tools that enable service users and practitioners to work together to co-produce care plansService user level